Issue management

Use Viscenario for registering issues in the warranty period

By having your clients register issues in Viscenario, you get all the issue/defects in one place, Viscenario. Your clients can take a picture and describe what is wrong. You can also give this opportunity to tenants, users of the building or buyers of apartments to register this issue from either Customer Portal, Viscenario GO on their Smart Phone or through Viscenario on the tablet. When complaints come into the aftermarket or service desk, they have it electronically and can easily delegate it to the right professional to have it rectified and update status.

 

Save 1 hour per issue
Live overview of the status of all issues. Available on tablets and the web.

Full overview
Employees and subcontractors receive push notifications and see their task to be solved in ViscenarioGO on their Smart Phone.

Consequence?
Does the complaint have a consequence for finances, progress or quality, or against the maintenance documentation, laws and regulations, description, drawings, plans or orders? Full case management and reporting!

Administration management – what complaints have an economic impact?

It is also possible to mark complaints that are believed to have a consequence. Then the management will be notified of this and can assess whether this issue has a consequence for finances, progress or quality. Or whether the issue goes on the maintenance system, laws / regulations, description, drawings, plans or orders. Who was responsible for the work that was advertised on is also important to record, as well as the cost. It is easy to retrieve reports on all issues that have cost money, or issues we have had the customer cover.

 

Live overview of all complaints and status

The head Service Desk has an overview of all the issues they have delegated and received even in status view on their tablet, where they can easily see the status. There are also separate reports for all issues on a project / property on the tablet, where you can easily see open issues on a building or apartment. Here you can easily see which professionals and responsible parties have not corrected the issue yet. In the browser on the PC you can easily retrieve reports on issues by supplier or responsible party, or which have a financial consequence. All the data you enter can be searched in the Web browser.

 

Learn from project to project

The advantage of using Viscenario for issue management is that you can easily learn from project to project. For example, you can easily get an overview of the number of complaints that have had a financial consequence in Project A, compared to Project B.

 

Access to all information about the project on the tablet and internet

By using Viscenario for issue management you have with you all the drawings, maintenance documentations, optional orders in Viscenario on your tablet. In addition, you have a live overview of all defects and issues on the building and the apartment in question. This information means you always have everything with you and available.